Direct Billing


Depending on your condition and how you sustained an injury, there may be coverage for your care. In fact, many British Columbians are eligible for treatment with little to no co-pay required. We are pleased to work with many different benefits providers to expand access to care and improve the patient experience when they have a need to obtain coverage.

ICBC - Have you been involved in a motor vehicle accident?

Motor vehicle accidents are one of the most common causes of musculoskeletal injuries. We have the skills to assess and treat these types of injuries, and in most cases, ICBC customers pay little or no out of pocket expenses to receive care for their injuries sustained during a motor vehicle accident.

Prior to your first visit, you will need the following:

  1. Your ICBC claim number

  2. Your date of motor vehicle accident/date of injury

  3. Your personal health number

  4. The name and contact information of your ICBC claims adjustor

WorkSafeBC - Have you been involved in a workplace injury?

Musculoskeletal conditions account for the highest number of worker’s compensation claims in BC. If you are an injured worker and require care, your treatment costs may be covered. By law, all health professionals are required to report an injury that occurs on the job to WorkSafeBC, so be sure to let your healthcare professional know ahead of time if this is the case. We can help you answer any questions you may have about treatment and coverage.

Prior to your first visit, you will need the following:

  1. Your WSBC claim number

  2. Your date of injury/date of incident

  3. Your personal health number

  4. The name and contact information of your WSBC claims adjustor

  5. The name and contact information of your employer

Medical Services Plan (MSP)

British Columbians who receive MSP Premium Assistance are eligible for coverage of $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: Chiropractic, Physiotherapy, Registered Massage Therapy, Acupuncture, Naturopathy, and Non-surgical Podiatry. Advise our office if you are covered under MSP Premium Assistance.

Extended Health Coverage

Many British Columbians enjoy the benefits of extended healthcare coverage through their employer benefits policies, or through policies they have purchased privately. If you are interested in learning more about your private health coverage, speak with a human resources representative at work or contact your benefits provider for more information.

We bill directly to most extended healthcare plans.

  • Pacific Blue Cross

  • Medavie Blue Cross

  • Manulife

  • Great West Life

  • Desjardins Insurance

  • Green Shield

  • Industrial Alliance

  • Sunlife Financial

  • Chamber of Commerce

  • Cowan

  • Standard Life

  • Maximum Benefit

  • Manion

  • Johnson Group

  • Johnston Inc.

  • Group Source

  • Group Health

  • First Canadian

  • Claim Secure

  • Cinup

Important information for patients regarding direct billing:

In order to be eligible for Direct Billing, patients must provide their Member ID and Policy under any of the above-mentioned plans. Unfortunately, we cannot search patients without their member and policy information. The direct billing portal doesn't allow for it nor do they provide for any extensive plan information. It is imperative that patients have this information with them when they come to the clinic for initial set-up.

All patients are required to sign a consent form authorizing the clinic to direct bill, as well as authorizing the clinic to receive payment on behalf of the patient.

Insurance plans only allow direct billing to the primary plan. For example: Taylor has Great West Life and their spouse has Pacific Blue Cross. They are both on each others plans. We are only able to submit to GWL for Taylor, and they are able to submit the remaining uninsured amount to their spouse's plan privately, if they choose to do so. NOTE: This is an insurer policy, not a clinic policy.

In our commitment to provide an outstanding experience to all of our patients, and out of consideration for our practitioners’ time, we have adopted a couple clinic policies. You can review these here.